Tuesday, July 27, 2010
Sunday, July 25, 2010
Saturday, July 24, 2010
Bought a universal remote control from an IT shop in Tiong Bahru Plaza. Had checked with the staff (sales staff & cashier too) SEVERAL times if there's a return policy and was told "yes, no problem at all. Just return the good in its original packaging together with the receipt in 7 days for a full refund". When the remote didn't work on my TV, I did as I was told...brought remote back in its original packaging with the receipt within 7 days.
First the staff handling the return asked all kinds of questions like "why you want to return?", "what's wrong with the item?" etc. Then he scrutinized the item front, back, up, down & centre (I was pretty sure he would've used a microscope to inspect the remote if he had one!). Finally, he told me that a cash refund was not possible....and that I could either find another item (of a similar or higher price) to exchange for and pay the difference in price or I can top up another SGDXX.XX to obtain a cash voucher of the smallest denomination.
All these options require that I spend more or buy something that I don't really need. And none of these "conditions" were conveyed to me even after I had asked the staff numerous times regarding the return policy before purchasing the item 'cos I was really worried that the universal remote might not work on my TV! In the states, there are no questions asked for refunds and you either get a credit on your account or cash back on the spot! And I know that I won't be looked upon like a criminal/cheat when I need to return something.
Incident 2 - BAD
I was going to purchase a scarf at a clothing shop at CCK Mall. The price tag clearly read SGD9.90. I proceeded to the cashier to make payment. First I was made to wait really long for someone to appear at the cashier....then the lady started keying in the price and then took my credit card to swipe. Then she told me "oh, by the way, the scarf is not SGD9.90....the actual price is SGD14.90". Great...I was told about the wrong pricing only after the price had been keyed in and my credit card swiped!
So I told the cashier that the price tag clearly read SGD9.90 and the rest of the scarves on the same rack were all priced at SGD9.90. She said "yah, sorry...I'll get the staff to price them correctly later". In the states, wrong pricing on goods do occur fairly frequently....and when that happens, the shops would usually honour the price even if it's much lower than what it should be. I had once bought a floor rug for only USD1.00 in the states 'cos the item was tagged wrongly...yet the wrong price was honoured by the shop.
Incident 3 - BAD
We had made a room reservation for a night's stay at a new fancy hotel in Singapore yet we did not receive any email confirmation or payment invoice. And when we called the reservation hotline on numerous occasions, the calls went answered. So we wrote them an email to check regarding our online booking and guess what, there was no reply either.
And when I finally got through to the reservation hotline after many many tries, I was told that our booking was confirmed. I asked why there wasn't an email confirmation at least...and the staff told me that the booking system is not capable to do that yet! I also asked why our email went unanswered and the staff could only muster a feeble sorry. For a big hotel chain....I'm quite surprised by the poor service standards. I just think that if the hotel is not ready to handle guests' bookings...then perhaps they should've delayed their opening.
Incident 4 - BAD & UGLY
Since I got back, I've seen and personally experienced numerous cases of people cutting queues (i.e. at the supermarket, shops, cab stands, cinema etc.). And what's shocking to me is, the people cutting queues are young SG adults who look educated. They were so shameless and even after they were being told off for cutting queues, some of them would still talk back or stare at you like you were being a bitch! Grrrrhhhhh
Service staff should be trained to handle such situations too. There were many instances when the service staff had witnessed the queue cutting and yet did nothing about it and continued to serve the queue-cutters. It makes my blood double boil! I do not think that should be the case. Service staff should be trained to "tell off" the queue cutters politely and refuse to serve them.
Incident 5 - GOOD
I made an online booking for a hotel in London and paid using my SG credit card. When the amount was charged to my card a couple of days after my online booking, I got a message from the bank saying that an amount of GBPX,XXX had been charged to my card. The sms served to verify the authenticity of the charge as it was an out-of-the-norm overseas transaction.
I think it's a very good system for credit card customers as it'd definitely help to reduce fradulant credit card usages. I wish there is such a system in the states too. Even when I accidentally overdrew on my US checking account...there wasn't any form of notification to alert me of it.
Monday, July 19, 2010
Sunday, July 18, 2010
So I asked the telco staff if there was a CHEAP phone that I could get without having to sign a new contract. The staff said "sure!" and then started to show me phones in the range of SGD100-200.
I had to ask her at least 3 times if she had something CHEAPER! Eventually, she grudgingly took out this LG phone and told me that "it's the CHEAPEST phone oleadi!". She definitely made it sound like I was the CHEAPO-EST person in Singapore =P And then, she told me in disgust "this phone got no camera one leh!". Yes dear.....if I had wanted a camera....I won't be buying a phone!
So anyway....my cheapo LG phone cost me SGD48 - at least it's still cheaper than buying a replacement battery for the old Nokia phone! The phone is almost identical to the one that I'm using now in the states (see below - right one is from the states).
I couldn't resist telling the telco staff that I had gotten the same phone in the states for only USD20 and on top of that, I was given USD30 worth of call time! So please don't bloody think that I'm a cheapo 'cos I'm still paying SGD48 for the same phone.
I see that many Singaporeans have very fancy cellphones (i.e. iphone, HTC, blackberry etc) that are top-of-the-line models. There seems to be some kind of pressure to be always seen to be carrying the latest and best phones. It's sad....how materialistic we have become. When have we start allowing STUFFS i.e. cellphones, cars, bags etc to define who we are?!!
But it's always nice after such heavy downpours 'cos the temperature would be much cooler, the air feels much cleaner and the trees look much greener!
Wednesday, July 7, 2010
Friday, July 2, 2010
That's our breakfast.....RG with his kway-chap....(I love how the stall owners will give him a look of disbelief when he goes to order his kway-chap or pig's organ soup! They'd always exclaim "got pork leh!").....
Me.....I prefer my chee cheong fun and soon-kueh!!! I really really miss soon kueh when I was in the states!
To get to the market and back.....we need to walk pass the old walk-up flats...I like that the estate has an old charming feel.....very nostalgic!
These are probably the original shutter windows.....
I don't see these old mailboxes anywhere else anymore!!